Privacy policy

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase on HOJ.life (the "Site"). By using the Site, you agree to the practices described below. We may update this policy at any time and without prior notice, so please check back from time to time.

Definitions

"Owner" refers to HØJ LIFE LTD, the registered corporation that owns the HOJ.life website and the HØJ brand.

"Operator," "us," and "we" refer to Retail North LTD, company number NI650267, having its registered address at 54 Scarva Road, Banbridge, BT32 3AU, the licensed entity responsible for operating the website and processing transactions.

"Buyer," "you," and "your" refer to any visitor to the Site or purchaser of goods from us.

"Site" means the HOJ.life website.

"Personal Information" means any information that identifies or could reasonably be used to identify you.

Information We Collect

To browse or shop on the Site, you may be asked to register and provide personal details, including your name, phone number, and email address. When you place an order, we also collect valid payment details and confirm that you are the person referred to in the billing information provided.

We may also automatically collect certain technical information when you visit the Site, such as your IP address, browser type, device information, and pages viewed, typically through cookies and similar technologies.

Because HØJ products are available only to individuals 21 years of age and older, we may also collect information used to confirm your age at checkout.

How We Use Your Information

We use the personal information we collect to:

  • process and fulfil your orders, including verifying payment and confirming your identity before dispatch
  • communicate with you about your order, including acknowledgment emails, delivery updates, and any issues that arise
  • confirm you meet the minimum age requirement for HØJ products
  • manage returns, exchanges, warranty registrations, and store credit
  • contact you about promotions or new products, where you have not opted out
  • improve and maintain the Site, and understand how it is used
  • meet our legal and regulatory obligations, and resolve any disputes

Legal Basis for Processing

Where applicable data protection law requires it, we rely on the following bases to process your personal information: performance of a contract with you (for example, fulfilling an order), your consent (for example, marketing communications), our legitimate interests (for example, Site security and improvement), and compliance with a legal obligation.

Sharing Your Information

We do not sell your personal information. We may share it with:

  • payment processors, to complete and verify your transaction
  • delivery and courier partners, to fulfil and track your order
  • the Owner, HØJ LIFE LTD, for warranty registration and product related purposes
  • service providers who support our operations, such as hosting, email, and customer support tools
  • authorities or third parties where required by law, or to protect our rights, property, or safety

International Orders

If you are ordering from outside the country of dispatch, your order may be processed and shipped internationally. This means your personal information may be transferred to, and processed in, a country other than your own, which may have different data protection laws. We take reasonable steps to protect your information wherever it is processed.

Cookies

The Site uses cookies and similar technologies to remember your preferences, keep your account secure, and understand how the Site is used. You can control cookies through your browser settings, though disabling them may affect how the Site functions.

Data Retention

We retain your personal information for as long as needed to fulfil the purposes described in this policy, including to process orders, honour warranty claims, meet our legal and accounting obligations, and resolve disputes. When no longer needed, we take reasonable steps to delete or anonymise your information.

Your Rights

You may access, correct, or delete your registration data at any time by emailing help@hoj.life. Depending on where you live, you may also have the right to object to or restrict certain processing, request a copy of your data in a portable format, or lodge a complaint with a data protection authority.

If you no longer wish to receive promotional emails, you can unsubscribe using the link in any marketing email we send, or by contacting us at help@hoj.life. We may still contact you with essential information about your order even after you unsubscribe from marketing.

Warranty Registration

If you register your device at hoj.life/pages/register, the information you provide is used to verify proof of purchase and process any warranty claim. This information may be shared with HØJ LIFE LTD as the product owner.

Security

We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission or storage is completely secure, and the Site is used at your own risk.

Children

The Site and HØJ products are intended only for individuals 21 years of age and older. We do not knowingly collect personal information from anyone under this age.

Changes to This Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on this page along with an updated "last updated" date. Your continued use of the Site after changes are posted means you accept the revised policy.

Governing Law

This policy is governed by, and construed in accordance with, the laws of Northern Ireland, United Kingdom. Any disputes arising out of or in connection with this policy are subject to the exclusive jurisdiction of the courts of the United Kingdom.

Contact Us

Retail North LTD 54 Scarva Road, Banbridge, BT32 3AU

Email: help@hoj.life