Operations & Logistics Manager – HØJ

Operations & Logistics Manager APPLY NOW

Remote (90%) - London (10%)
Thu, Jun 15, 2023
Full time

Step into the dynamic world of HØJ, an award-winning Danish cannabis accessory start-up that's revolutionizing the industry with cutting-edge design and unparalleled innovation. We're looking for a spirited, go-getter individual to join our tight-knit team as an Operations and Logistics Manager, bringing e-commerce expertise, operational strategy, and logistics mastery to drive our business towards new heights of success.

Key Responsibilities

E-Commerce Platform

  • Manage the daily operation of our Shopify-based e-commerce websites, ensuring optimal performance and efficiency.
  • Oversee the operational roll-out of fresh features and omni-channel projects, bridging the gap between innovation and execution.
  • Use data-driven insights to delve into potential issues, pinpointing opportunities for growth and improvement.
  • Lead project launch activities, forging a clear and effective communication path across business teams.

Business Operations

  • Act as the pivotal connection for cross-functional teams, orchestrating cohesive relationships to deliver exceptional operational experiences.
  • Liaise with accountants and our CFO, oversee budgets for all departments, and ensure tax returns are filed on time in the UK, US, and EU.
  • Design and maintain Standard Operating Procedures (SOPs) and policies that echo our company culture and vision.
  • Partner with customer services to analyze and resolve direct to consumer service and order management process opportunities and challenges.
  • Foster smooth and productive workflows, proactively identifying and seizing new opportunities.
  • Mentor, train, and develop teammates for career progression and performance improvement.


  • Oversee the day-to-day operations of our direct-to-consumer warehouses, ensuring timely order fulfilment, efficient inventory management, and seamless coordination among multiple warehouse locations.
  • Establish and maintain effective relationships with logistics providers, couriers, and freight forwarders, ensuring superior carrier and partner performance.
  • Manage the full shipping and fulfilment cycle, from order processing to billing, prioritising accuracy and efficiency.
  • Coordinate import and export processes to and from the UK, US, and EU, navigating international trade regulations and logistics complexities.
  • Drive continuous improvements in fulfilment and carrier operations through strategic planning, focusing on productivity, quality, and efficiency.
  • Analyse key logistics metrics to identify areas for cost reduction and performance enhancement.
  • Supervise logistics budgeting and financial planning to optimise spending and resource allocation.
  • Implement risk management protocols and develop contingency plans to handle emergencies or disruptions, ensuring business continuity and customer satisfaction.

Candidate Requirements

  • 5+ years of experience in ecommerce operations management, with a focus on the Shopify platform.
  • Demonstrated experience in a similar eCommerce / Omni-Channel operations role, preferably within a nimble start-up environment.
  • Proven skill in managing budgets, understanding profit and loss (P&L) dynamics, and meeting compliance standards for tax returns.
  • Stellar communication, interpersonal, and analytical skills, paired with a keen eye for detail.
  • Demonstrated ability to thrive in a fast-paced, high-energy environment, adapting to changing priorities, and delivering results under pressure.
  • Proven record of driving operational efficiency and achieving tangible results.
  • Capacity to manage and build strong relationships with both internal and external stakeholders.
  • Energetic and enthusiastic with a 'can-do' attitude and a sense of urgency.
  • Passionate about driving operational excellence and fostering a positive company culture.

Be part of our exhilarating journey as we break boundaries and redefine the cannabis accessory industry. At HØJ, you'll find a work environment that values collaboration, innovation, and the freedom to think outside the box. Take the leap, and let's elevate the world of cannabis accessories together!

About HØJ

We are a dynamic start-up that values collaboration, innovation, and agile decision-making. With a close-knit and passionate team, we're committed to making a difference in the cannabis accessory industry. Join us on this exciting journey, and make your mark on a global stage.

HØJ is an equal opportunities employer and actively supports Human Rights and all Equality legislation.

We are looking for candidates who are eligible to work in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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